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Grome's Sewing Machine Company Online Policies

Our Mission

Grome’s is dedicated to the growth, support, and service of the sewing community. Our family owned company has been here for you the sewer, quilter and embroidery enthusiast, since 1950. We are focused on sewing education, sewing machine care and providing the sewing community quality sewing products and services.

Our Business Hours

(Central Standard Time):

Monday - Friday: 9:00AM - 5PM

Order Desk Closed On Saturday & Sunday

Contact Info

Shipping Policies

Shipping Rates: All qualifying orders greater than $49 ship FREE Freight. All other shipping rates are calculated by size, and weight of package and distance to your address. Special Orders, Drop Shipments, and Freight intensive items need to be discussed with our customer service team.  

Shipping Time: Items ordered usually ship within 24-72 business hours (1 to 3 working business days).                

Special Orders may take longer depending on item availability. Most orders ship as one package, however an order may ship in multiple packages when a shipment exceeds UPS/Fedex standards or when some or part of an order are backordered. Once an order has shipped, we will not allow any changes to the order or allow the order to be canceled, because the order is no longer in our possession.

Gromes currently does not ship outside the contiguous United States.
- All packages are shipped via Fedex or USPS.
- If you place an order after 2PM central time on Friday, the order will not begin processing for shipment until the following Monday.
- If you choose Fedex as your shipping option, we do not offer Saturday delivery or 2nd Day Air & Next Day Air.

- Delays usually occur when you place your order during the weekend or around holidays.
- We will send you a shipping email confirmation containing your tracking number upon shipment

[if you provide us with an email address].


Once your package is in route with a tracking number, delivery responsibility transfers to the chosen shipping company and Gromes.com is no longer responsible. Any attempt by Grome’s to help you locate a lost package is done as a courtesy.

Backordered Items
We are constantly working to insure our inventory is accurate and up to date. However if for some reason you order an item that we discover is out of stock, your order will remain active in our system for no more than 60 days or until the item comes back into stock. Per PayPal polices the entire order total must be charged when you submit your order. In the event that we are unable to deliver the order complete we may split the order into multiple shipments. Furthermore, we must submit the full order charge total when the first shipment is made as per PayPal polices. If for any reason we are unable to deliver any part of your order we will refund the undelivered difference.

To check status and availability on any item you can always drop us an email. info@gromes.com

Use Tax:
We are only responsible for collecting the sales tax on all purchases that are shipped in TEXAS. Any customers that purchase any items from our website that are shipped outside of TEXAS are legally responsible for reporting their purchases and are responsible for Use Tax on their purchases. For questions see your state tax rules and the Dept. of Revenue. We are in no way responsible for any unreported use tax on internet purchases and/or any sales tax on orders placed and shipped outside of TEXAS. By purchasing from our sites, you accept this responsibility.

International Orders:
Due to fraud concerns, we currently do not process any orders outside the United States.

Privacy Policy

Our Commitment To Your Privacy
The Grome’s Family knows your privacy is important. To better serve and protect your privacy we are providing this explanation of our online information practices.


Information Grome’s Collects:                                                                                                               
On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected on these pages are as follow:
Name
Address
Email address
Phone number

The Way We Use Information:
Your information provided about yourself when placing an order is used to complete your order. We do not share information with outside parties except when necessary to complete your order. Upon placing an order with www.gromes.com you give us permission to automatically subscribe your email address to our newsletter and email campaigns. You can unsubscribe at any time. The information you provided about someone else when placing an order is only used to ship the order and confirm it’s delivery. We do not share information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Grome’s never uses or shares the personal information provided to us online in ways unrelated to the ones described directly above.

Data Security
We have in place appropriate physical and managerial procedures to safeguard and secure information we collect. To prevent unauthorized access, we review and maintain data security measures and continually work to ensure the proper usage of information.

Coupon Code Restrictions

Grome’s.com must adhere to contractual standards and regulations set by the suppliers/vendors. When a supplier forbids a coupon code in the bi-laws of their contract, we cannot use coupon codes. In accordance with contractual standards and regulations, those items may only be sold as MAP (minimum asking price) items and must be excluded from any and all locally generated offers and promotions. These restrictions are set by the manufacturers and suppliers and apply to all authorized dealers.

Coupon Codes cannot be combined with any other offers. Coupon Codes are not redeemable for cash, gift cards, gift certificates or store credit. Coupon Code offers are not applicable to canceled orders or out-of-stock discontinued items. Coupon Codes discounts do not apply to taxes due or shipping & handling charges. Additionally, coupon codes cannot be used on freight intensive items. Gift cards cannot be purchased using Coupon Codes.

Returns & Exchanges

 Returns: Gromes.com has a 60 day return policy allowing you to return an item for an exchange, credit, or a refund. Items returned must have original factory packaging, bags, labels, and/or foam is/are included and the products are in NEW condition. All items returned are required to have a Return Authorization (R.A.) number and it must be visible on the outside of the box. Customers returning items are responsible for paying the return freight.

 PRODUCTS RETURNED WITHOUT A VISABLE R.A. NUMBER WILL BE REJECTED.

 Note: Sewing Machines being return should be NEW and UNUSED to be eligible for return. If thought defective ,see our damaged or defective polices section.

 Please call our Customer Service Team at 210-684-0376 to obtain a R.A. number. Any order that originally qualified for Free Shipping will be refunded less our cost to ship the order. Any returns received after 60 days will incur a 25% restocking fee.

Requesting a Return

If you wish to return an item(s) for a refund:

A)  Contact our Customer Service Team to obtain a return merchandise authorization (RA) number. We can be reached at 210-684-0376 or send us an email at sales@gromes.com

B)  Re-pack the item you are returning for an exchange or refund with the proper packing materials. Please ensure that you include ALL the original packaging materials.

C)   Include a copy of the completed return form inside the box and be sure to write your R.A. number on the outside of the box.                                                                                                              
(REMINDER: Items returned without an easily visible R.A. number will be rejected).                            
Also items returned that are damaged due to a lack of proper packing materials will not be refunded.

D)  Ship the package back to Grome’s with proper insurance and a tracking number to the following:

Grome’s Sewing Machine Company
Attn: Returns Dept
4719 Manitou
San Antonio, TX 78228

When Gromes receives the returned item, we will inspect it and verify the items condition. If your returned item is in new condition, your refund will be issued with-in 7 - 10 business days and will be issued through your original method of payment.

Requesting an Exchange

If you wish to return an item(s) for an exchange:

A)   Contact our Customer Service Team to obtain a return merchandise authorization (RA) number. We can be reached at 210-684-0376 or send us an email at sales@gromes.com

NOTE: If you need help locating the correct item for your exchange, simply call upon our customer service team member, we are happy to assist you.

B)   Re-pack the item you are returning for an exchange with the proper packing materials. Please ensure that you include ALL the original packaging materials.

C)   Include a copy of the completed return form inside the box and be sure to write your R.A. number on the outside of the box.                                                                                                                  
(REMINDER: Items returned without an easily visible R.A. number will be rejected).                            
Also items returned that are damaged due to a lack of proper packing materials will not be credited.

D)   Ship the package back to Grome’s with proper insurance and a tracking number to the following:

Grome’s Sewing Machine Company
Attn: Returns Dept
4719 Manitou
San Antonio, TX 78228

When we receive the returned item it will be inspected to verify it's condition. If your returned product is new your exchange will be processed and the new product will be shipped. You will be contacted if there is need of payment information in order to charge any difference or if a partial refund is required. Again, we will need refund information so that the same method of payment is credited.

  • All items must be in new condition. Please double check our list of non-returnable products.
  • After 60 days a 25% restocking fee will apply.

 If you receive a Damaged or Defective item:

A)   Contact our Customer Service Team to obtain a return merchandise authorization (RA) number. We can be reached at 210-684-0376 or send us an email at sales@gromes.com to let us know about the issue. We do require photo evidence of the damaged package and/or item to speed up the claims process.

B)   All damaged items must be returned to us with a tracking number. Upon receiving the item it will be inspected. Once the product has been inspected and deemed Damaged/Defective. Grome’s will send out a replacement and also refund your cost of shipping the product back to us. Shipping costs refunds are calculated based on USPS First Class rates.

If the item returned as defective is deemed NOT Damaged or Defective during the inspection by our Certified Technicians, we will not return the item to you, but instead issue a refund minus a restocking fee of 25%.

Damage and Defective Claims have an expiration! We can not stress the importance of contacting us within the first 30 days of receiving your damaged or defective item. Grome’s has a 60 day return policy allowing you to return an item for an exchange, credit, or a refund. 

If we mistakenly shipped you the wrong item:

A)   Contact our Customer Service Team at 210-684-0376 or send us an email at sales@gromes.com and let us know your concern. We do require photo evidence of mistakenly shipped product, so we can correct the error and make your shipment right with the correct product.

We will send an email to you with a prepaid return label and ship you the correct item right away at absolutely no cost to you.                                                       

B)   Package the product that you are returning with proper packing materials to avoid breakage. Please make sure to include all the original packaging, tape it up and put the prepaid return label over the original shipping label and give it to your mail carrier.

Items lost by the delivery company:
Once a package is in route with a package tracking number, delivery responsibility transfers to the chosen shipping company. Grome’s Sewing Machine Company is no longer responsible for the package. Any attempt by Grome’s to help locate your lost package is done as a courtesy.

A)   Contact the delivery company directly to attempt to locate your package.

B)   If the delivery company cannot assist in the recovery of your package, send us an email or call our customer service team at 210-684-0376. We can attempt to open a dispute with the delivery company.

Once your tracking number indicates your package as delivered, Grome’s is no longer responsible for the package.

You must contact the delivery company BEFORE contacting Grome’s Sewing Machine Company.

Non-Returnable Items

The following items are not eligible for return, exchange, or refund.

  • Any item without original packaging
  • Any Items damaged by you or deemed in not new condition
  • Special order items
  • Any Opened software and designs
  • LED/LCD panels and/or Circuit boards

Used Machine Policy:

  • Grome's performs a "basic" service to all used machines that are for sale.
  • Sewing machines are checked for basic operation, such as, straight stitch, zigzag, reverse stitching, tensions, bobbin winding, cutting operation (where applicable), needle threader and embroidery function (where applicable).
  • Embroidery machines are checked for basic operation such as performing a basic embroidery design, tensions, bobbin winding and cutter operation (where applicable)
  • Serger machines are check for basic operation, such as, cutter blades functioning properly, 3 thread overcast function, 4 thread overcast function (where applicable), 5 thread overcast function (where applicable), looper and needle threader function (where applicable) and tensions.
  • All used machines come with a 30 day warranty from date of purchase unless otherwise stated. Not all items of a machine will be covered under the 30 day warranty, Such items not covered are needle threader, bobbin cases, and spool pins. (Ask a store clerk for more details)
  • Used machines may not have all original parts and or accessories that came from the manufacturer. Our used machines are typically trade-ins and sometimes, not all items are present when traded in.
  • Grome's does not provide classes for used machine purchases. We can help with basic threading, bobbin winding instructions and how to select your stitches. (Ask a store clerk for more details)


    * Contact Grome's at 210-684-0376 for more information.